Policies

Payment

We accept all major credit cards and PayPal

Shipping

We ship our yarns worldwide for a flat rate of €4.95. We use An Post registered express post which is insured and tracked. We aim to ship your order between 1-3 days after we have received your payment. We automatically combine orders placed on the same day shipping to the same address. Multi-day order are not combined. All international customers are responsible for their country's customs fees and duties. Olann is not responsible for these fees. Olann is not responsible for any package lost or stolen, or confirmed as delivered once they have been shipped. We cannot replace or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our workshop.

Returns and Exchanges

Unused yarn in its original condition (including packaging) may be exchanged or refunded within 30 days of the date printed on the invoice which is enclosed in your package. Refunds will be issued for the full invoice amount minus any shipping costs incurred. Shipping costs can be refunded if your items were damaged or was improperly shipped.

For exchanges, we are happy to exchange unused yarns for alternate colours but shipping costs will be applied.

The nature of dyeing can sometimes result in a flawed skein (think a speck of blue when there should be none). We strive to catch these before they leave our workshop during our quality control inspections. However, we are human and this sort of thing can happen. If you aren't happy please email us at info@olann.ie and we will gladly work with you.

The return address has been stamped on your envelope already, but should you misplace your original envelope our returns address is:

Olann, 116 Roebuck Castle, Clonskeagh, Dublin 14, Ireland.

Preorder and Custom Colours

From time to time we will open our shop for preorders on colourways. We will let you now of our preorders via social networks and you will also receive a heads-up if you are subscribed to our newsletter. Preordered yarns will ship a few days later than our 'in stock' yarns as they will need to be dyed, dried, twisted then packaged.

We are open to working with both designers and LYS on custom colours. Please contact us at orders@olann.ie and we will come up with some gorgeous colour options.